Here is a list of our clients:

For these clients we have done, or are still doing, one or more of the following:

  • Treating Customers Fairly
  • Complaints management
  • TCF management systems
  • Management information dashboards
  • Customer strategy
  • Customer experience management
  • Customer metrics
  • Customer research
  • Employee engagement
  • Customer communications
  • Training and facilitated sessions in numerous aspects of service leadership; employee engagement; customer engagement; Treating Customers Fairly; empathy and trust in call centre service; and knowing the mind of the customer in a sales situation