CRM

When you say Customer Relationship Management or CRM, people often think you are talking about a system.  While CRM depends on systems of sorts, we know that cultivating customer relationships is about a great deal more than a system.

Customer-Mind provides consulting, training and research to implement and maximise the value of CRM.  For us, cultivating high-return customer relationships is about….

  • having an intense interest to learn more about your customers
  • capturing that knowledge effectively
  • developing a corporate memory of your customers
  • using that intelligence to engage the customer in a way that will be most useful and pleasing for them
  • and in a way that is beneficial to your company.

We have designed, developed, implemented and trained CRM initiatives achieving excellent results.  We can do the same for you.

Would you like to find out more?

Customer-Mind is a customer-focused, problem-solving, knowledge-sharing company.  Contact us – we would be delighted to talk with you about enhancing your current approach to customer relationship management.