Work we have done before

Customer-Mind helps business leaders to know their customers’ minds, to engage their customers’ minds, and to transform their organisations to become more customer-minded. We solve customer problems.  We unearth customer growth opportunities. Here are some examples of the type of work we have done:

  • Treating Customers Fairly executive sessions, consulting and research for a number of companies in the financial services industry
  • Customer strategy consulting for a large financial services company
  • Corporate client retention consulting at an insurance company
  • Customer service culture consulting and training at a company in the hospitality industry
  • Customer retention research at financial services firm
  • Training in understanding the mind of the customer in a telesales environment
  • Integrated customer communications strategy for an insurance company
  • Re-writing template customer correspondence and specifying changes to the associated systems for a health insurance company
  • A customer centricity change management plan for a division of a financial services institution
  • Customer engagement and loyalty consulting for an insurance company
  • Customer service strategy research for a telecommunications firm

Here is a list of our current and past clients.

Before starting the company, Samantha Burns the MD of Customer-Mind, successfully ran numerous divisions and initiatives at executive level within a successful Top 40 financial services company. These pertained to creating a customer service culture, CRM, employee engagement, brand alignment, customer communications, customer complaint management, service recovery, key account management, customer experience design, call centre enhancements, leadership and service training, as well as customer and employee research.

For more information, please contact us – we would love to be of service to you.