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Public Speaking

Consulting

Customer-Mind advises and consults

with large and medium-sized, B2B and

B2C enterprises, that seek to improve

their customer growth and retention,

with a specific focus on profitability.

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Consultingclose

Customer-Mind advises and consults

with large and medium-sized, B2B and

B2C enterprises, that seek to improve

their customer growth and retention,

with a specific focus on profitability.

Customer-Mind works with business leaders who are determined to create better value for their customers and who believe that by doing so effectively, they can create better value for their shareholders and employees.  We are here to help you to succeed in this regard.

We don’t apply a “one-size-fits-all” approach.  We listen to your needs, your customer-related problems and opportunities, and work with you.  Our advice is rooted in a decade of focused study of customer behaviour.  Our recommen-dations are based on practical hands-on experience in the corporate world.

Customer-Mind helps companies to attract, keep and grow more customers. This includes consulting in a range of customer strategy issues: customer-centric culture; customer data; customer experience design; customers fairness; and more.

Research

With an understanding of customer

psychology and neuromarketing,

Customer-Mind has a different

and highly tailored approach

to customer research.

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Researchclose

With an understanding of customer

psychology and neuromarketing,

Customer-Mind has a different

and highly tailored approach

to customer research.

Neuromarketing studies tell us that customers are not always able to accurately explain why they made certain purchase decisions or why they prefer a particular brand over another.

Customer-Mind, therefore, focuses on observing and analysing customer behaviour before asking customers for their opinion.  We then verify findings through in-depth interviews.

We custom-design research studies on your behalf, and pay attention to enabling your organisation to observe and listen to customers.  This equips you to effectively increase your customer intelligence in your quest to become more customer-centric.

Training

We provide executive workshops,

and leadership briefing sessions on

building a customer centric company,

developing a customer service culture,

and treating customers fairly.

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Trainingclose

We provide executive workshops,

and leadership briefing sessions on

building a customer centric company,

developing a customer service culture,

and treating customers fairly.

“I have had the privilege of engaging with Samantha in building service delivery solutions as well as training sessions.  The experience I had was powerful….

Dynamic, energized, entertaining, practical, REAL… these are some of the words that describe Samantha, MD of Customer-Mind” (Cy Edmonson).

Customer-Mind provides:

  • Executive strategy sessions
  • Facilitated leadership development programmes
  • Inspirational and educational awareness presentations
  • Tailor-made training sessions
  • Presentations at conferences, seminars, and management breakaways