Executive Strategy Sessions

Treating Customers Fairly (TCF) is a leadership issue.

While many companies believe that “of course they are treating customers fairly”, the Financial Services Board (FSB) expects the top executive team to set clear TCF objectives for this year to ensure their companies are well on track to meet FSB’s 2013 and 2014 deadlines concerning Treating Customers Fairly reporting requirements and regulations.

In order to set such objectives, executive management need to:

  • Understand the requirements of Treating Customers Fairly
  • Decide how to embed TCF into the company culture
  • Integrate TCF into existing strategies
  • Determine the priorities for TCF implementation
  • Ascertain the operational impact and cost implications thereof

Customer-Mind provides executives and board members with:

  • High-level overview presentations of Treating Customers Fairly and the responsibilities of the Exco and Board in this regard
  • Briefing sessions with executives concerning how Treating Customers Fairly should most constructively be embedded into the corporate culture and integrated with the customer strategy
  • Consulting and facilitated sessions to approach Treating Customers Fairly from a brand building and customer-centric approach rather than a compliance, tick-box approach.

Additional aspects of Treating Customers Fairly directly involve senior management, for which we offer consulting and research, described in the other sub-sections of Treating Customers Fairly on this site.

Would you like to find out more?

Customer-Mind is a customer-focused, problem-solving, knowledge-sharing company.  Contact us – we would be delighted to talk with you about guiding your executive team in the implementation of TCF.