Workshops tailored to your company. Frequently, when Customer-Mind is appointed to consult for an organisation to address one or more business issues (such as those listed under Services), it is necessary for us to create a workshop unique to that organisation.   Some examples of workshops that we have developed and run are as follows:

  • How customers think
  • Customer-minded leadership
  • Building customer trust
  • Empathy and positively influencing customers
  • Creating a single view of the customer
  • Human touch through the contact centre
  • Engaging employees for customer service
  • What it means to treat your customers fairly

Workshops like these are carefully designed to address current realities in their specific context, tailored to the organisation’s objectives, needs, time-frames, organisational-dynamics and corporate style.