Service Energy is quite simply “the energy to serve”.  It is a concept that is best described as a combination of emotional intelligence and motivation,  with its roots in neuroscience.

People with Service Energy work better, are more creative and are more productive, and the ability to inspire Service Energy in others is a key leadership quality. Service Energy sparks specific neurotransmitters in the brain that effectively “lubricate” the brain – improving intellectual efficiency and memory and enabling better decision-making.

Service Energy is contagious and can be created or destroyed.  Once the Service Energy in a team of people is ignited and sustained, it becomes part of an organisation’s culture and service climate.  One study shows that for every one percent improvement in the service climate, there’s a two percent increase in revenue.  Numerous other studies illustrate a correlation between Service Energy and financial returns.

Because Service Energy creates a positive climate, it plays an important role in creating good business results.  Once Service Energy is embedded into a corporate culture, it directly influences how people feel working there.  According to Goleman, Boyatzis and McKee, how people feel about working at a company can account for 20% to 30% of business performance.

When a person has Service Energy, you can sense it.  It is evident in their tone of voice, in their attitude, in their body language, in their quality of work, in the way they relate to human beings, and in their determination to make the world a better place through their service.

Service Energy flows from a certain set of values (such as optimism) and a certain set of beliefs (such the purpose to make a positive difference). Just as a person’s electromagnetic field can be picked up at a distance between four to six feet away, so a person’s Service Energy can be sensed and positively impact the world around them.

Service Energy can be described as a type of “flow” – in other words, the mental state of being fully immersed in a service activity with energised focus, complete involvement, and sense of accomplishment in the process.

If you would like to find out more about Service Energy and how you can liberate this energy in your organisation, feel free to contact us.


Customer-Mind can help you:

  • inspire your people to find great ways to make your organisation stand out in the minds of your customers
  • engage your people and liberate their potential to create customer value
  • ensure that your people have the tools to deliver exceptional service
  • create customer-focused development programmes
  • design structures, processes and incentives around Service Energy