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Implementation Workshops

2. TCF Implementation Workshops

Customer-Mind runs a number of dynamic workshops of varying duration for leaders at all levels across key business units.  These workshops are tailored to your organisation, and explain exactly what needs to be done to embed TCF and reinforce a customer-focus in your corporate culture.  We then go further to explain how to practically and profitably go about this.

These workshops provide valuable knowledge and guidance pertaining to leadership behaviour, strategy, decision-making, process design, measurement and controls, and performance drivers.  The business areas for which these issues are customised include:

  • Product development (R&D)
  • Marketing
  • Sales
  • Communications and brand management
  • Operations
  • Customer services
  • Risk management
  • Systems and IT
  • Human resources
  • Learning and development