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Process Redesign

7. Process Redesign to ensure fairness

Many processes exist within your organisation in different spheres – some pertaining to customers, some concerning business partners, and others regarding employees.  It happens that certain processes have unintentional unfairness built into their design, or are designed in such a way that they are likely to lead to unfair outcomes for customers.

Customer-Mind reviews various business and HR processes for you and with you, effectively teaching those responsible for developing processes in these spheres, to redesign them to meet standards of fairness as well as financial prudence.