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TCF Audits

3. TCF Audits

The FSB is making a self-assessment available for companies to use as a preliminary evaluation of how fairly they treat their customers.

It will give you an idea of where you might be falling short in managing the likelihood of your customers experiencing unfair outcomes.

Thereafter, you will be required to design your own self-assessment, or audit, being more detailed and specific to the workings of your particular business.

Customer-Mind can help you develop your unique company audit.  We also provide guidance for your internal audit department to enable them to incorporate TCF into their existing audit standards, processes and structure.