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TCF Culture Change

6.  Culture Change Management Planning

The culture of an organisation drives the behaviour of its people, which in turn determines the outcomes for its customers.  Thus, if TCF is not embedded at the core, somewhere along the line, customers will experience a shortcoming in fairness.

Establishing a previously unstated value, or reinforcing an existing value in a culture, requires the design of a well thought-through change management plan.  With our understanding of values, culture, organisational design, and employee engagement, Customer-Mind gives useful input into the planning of a robust change management programme specifically to embed TCF into the corporate culture.