Every leader in your company needs to know what his or her responsibility is concerning Treating Customers Fairly – even those who are not heading up customer-facing departments.

Customer-Mind runs a number of dynamic, flexible workshops for leaders at all levels across key business units.  These workshops are tailored to your organisation, and explain exactly what needs to be done to embed TCF and reinforce a customer-focus in your corporate culture.  We explain how to practically go about this, integrating with other company-wide initiatives and strategies wherever possible.

These workshops provide valuable knowledge and guidance pertaining to leadership behaviour, strategy, decision-making, process design, measurement, and employee performance drivers.  The business areas for which these issues are customised include:

  • Product development (R&D)
  • Marketing
  • Sales
  • Financial advisors
  • Communications and brand management
  • Operations
  • Customer services
  • Customer complaints
  • Risk management
  • Systems and IT
  • Human resources
  • Learning and development

Customer-Mind also provides TCF training videos.  Should you be interested in a TCF video, let us know.

Would you like to find out more?

Customer-Mind is a customer-focused, problem-solving, knowledge-sharing company.  Contact us – we would be delighted to talk with you about these TCF implementation workshops and videos.